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Session Information

In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

Agenda

Day 2:
•Create knowledge management solutions and Knowledge articles
•Create and manage surveys
•Configure Customer Service Scheduling
•Create custom experiences for agents with the App profile manager

Oradores

  • Ashish Ranjan

    Ashish Ranjan

    Principal CSA-E
    Microsoft

  • Sakthivadivel Kuppusamy

    Sakthivadivel Kuppusamy

    Microsoft Dynamics CRM & Unified Service Desk Consultant and Trainer
    Technofocus

Tags
Audiência Vendas
Área de interesse Dynamics 365 Customer Service
Formato On-Demand
Língua Inglês
Área de Solução Business Applications
Certificações MB-230